A client arrived at a recent coaching session with a noticeably different level of positive energy. Turns out, 48 hours earlier, she had resigned from her current role, having just accepted another senior role at an alliance partner. The new role is within the same industry, and she'll be working with people she "knew by reputation".

It had taken no time at all for the word to get out that she was joining the new organisation. Her connections began reaching out immediately with unsolicited, well-meaning opinions. Recommendations to align with certain people and to watch out for others. Information about where hidden tensions were likely to impact her new responsibilities. A heads up on what she is walking into. By the time we spoke, she had formed a detailed picture and had already started shaping her approach in response.

I asked her one question: how do you know you can rely on that information?

I knew by the pause that followed I'd hit a nerve.