Quick Question: What role does feedback play in our success?
Quick Question
Here is today's quick question for you...What role does feedback play in our success?
Ask it when you're...
Developing a performance culture - Consider how you want to position feedback in the context of high performance. How do you want your team to think about giving and receiving it?
Establishing relationships with your customers - How might you establish two-way feedback as core to the success of your relationships with your customers?
Thinking about your team’s Learning & Development needs - What tools and skills will enable your team to give and receive feedback in a way that fuels your success?
Listen for...
Try to listen for:
Fear - It’s possible that talking about a performance culture or feedback will create fear or resistance. If that’s the case, you’ll need to find ways to reassure them and instil confidence.
Openness - In many cases, the thought of more or better feedback will be welcomed - especially for those with a growth mindset who may have been starved of feedback in the past.
Misunderstanding - You may need to clarify the link between feedback and success so that all members of your team understand the intention.
Follow up with...
Sometimes, the greatest value comes from the one extra question you take the time to ask.
In this situation, you could try…
Looking back, what feedback was most helpful in redefining our direction?
What happens if we don’t do feedback well?
What will it mean to our customers they know we listen to them (and act)?
Want to power up your question game?
The Quick Question newsletter puts an expert coach in your back pocket.
The right questions have the power to save time, money and frustration. They improve decision-making quality and sharpen focus on execution.
Why not sign up for free right now to unlock these benefits for your team?