Quick Question: What do we struggle to talk about?
Quick Question
Here is today's quick question for you...What do we struggle to talk about?
Ask it when you're...
Reflecting on psychosocial safety - What conversations do your team seem to find difficult? Which ones do they avoid altogether? Looking at what’s not working can create opportunities to build safety together.
Reviewing progress on a critical project - This is a helpful way to identify and manage potential risks.
Developing brand and marketing strategy - Taking the customer's perspective can create new insights into the places where you lack clarity in thinking and messaging.
Listen for...
⚠️ If you have a significant issue with safety in your team, it might be best to avoid this question.⚠️
It will probably make some people a little uncomfortable - which can be very helpful, but only with a base level of safety.
If you do ask it, try to listen for:
Ambiguous responses - these are your windows into what’s really going on and create excellent opportunities to dig deeper.
Heightened stress levels - what are the team showing you in their physical responses, tone, volume or words that might suggest an issue?
Unexpected Criticism - whether from your team or customers, constructive feedback may identify unresolved issues that should be discussed.
This question creates the opportunity to uncover blind spots that may be preventing you from achieving your goals.
Follow up with...
Sometimes, the greatest value comes from the one extra question you take the time to ask.
In this situation, you could try…
Why do struggle with this?
When was a time we remember having a great conversation about it?
What would it feel like to speak freely about it today?
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