Quick Question: What am I missing?

It’s tempting to only hear ‘new things’ when listening to responses. Challenge yourself to listen to how your thoughts are echoed and built upon.

Try to listen for:

• Alternate descriptions - Notice how someone new explains the problem. Let a fresh voice give you a new perspective.

• Certainty - Seek data or opinions that seem stronger and more certain than yours.

• Unexpected emotions - If your curiosity produces an unexpected response, tread gently and offer help and kindness.

This question can help deepen your understanding of both problems and people.

Quick Question: Who should I thank?

This is a question that we often ask ourselves rather than others. When holding up that mirror, the challenge is to make sure we think of all the different angles.

Quick Question: What can we learn from...?

Whether it's the end of a project, the early days of new product design or team planning, integrating past learnings is critical.

Listen for genuine insights, consistent messages and unresolved conversations.